News | Page 9 | Heart of Louisiana Credit Union

Technical Difficulties

Heart of Louisiana Credit Union is currently undergoing technical difficulties with our system. We apologize for any inconvenience, and are working hard on resolving any issues. For quicker and easier access, log on to heartcu.org for our online banking option. Again, we apologize for any inconvenience and are working diligently to solve this problem. 

Membership Survey Available

Heart of Louisiana Credit Union strives everyday to Take Our Members' Needs to Heart! We appreciate feedback that you, member of Heart of Louisiana Credit Union, provides in many different areas. It's this feedback that helps the Heart grow and become stronger.

Below is a link to a short survey. Please take a few minutes to let us know how your Credit Union is doing, and also what you would like to see at the Heart. By doing so, you can choose to be entered into a $100 VISA gift card drawing.

Members win with Mobile Deposit

During the months of June and July, Heart of Louisiana Credit Union gave away a $100 VISA Gift Card to a member who deposited their check with a smart phone. In June, Nikki from Dry Prong received a $100 gift card, while Jeani received a $100 gift card in a random drawing for July. Congratulations, ladies! Thank you for being part of the Heart!

Debit/Credit Card Issues Being Addressed

Heart of Louisiana Credit Union is currently facing technical issues with postings of your debit and credit card transactions. The problem is with a server from our card issuing company. The communication from when you swipe your card to make a purchase and when your purchase is withdrawn from your account is temporarily disconnected. Your cards will continue to work as normal. However, the actual posting, which deducts from your available balance, will be delayed. This issue is a top priority for us and our service provider, and we are working diligently to solve this problem.

Remodeled Coliseum Branch Opens

The wait is over! The Coliseum branch is now open for business. 

The Coliseum branch of Heart of Louisiana Credit Union temporarily closed in February for some much needed updates. The remodeled branch now offers more privacy to members, visiting both the tellers or sitting with a Family Financial Officer, and more room for member visits.

We look forward to seeing you at the Coliseum branch!

Coliseum Branch closes for Remodel

Your Coliseum Blvd branch and ATM for Heart of Louisiana Credit Union will temporarily close, beginning next week, for a much-anticipated remodel. This closure is expected to last for six weeks. For the remodel to happen, the current office building will be removed from the current location and replaced with a much larger office building. 

The new office building will offer four larger (and private) FFO offices for your visits. The drive-thru tellers will now have a closed room from the lobby. An additional restroom will conveniently be located in the lobby of the new branch.

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