Tips on Avoiding Fraud | Heart of Louisiana Credit Union

Fraud email/blog image


It seems like we hear about a new scam every day! That's why we want you to know that here at the Heart, your security is our top priority.

These days, scammers may try to reach you by email, phone call, or even text message! They're getting smarter and more resourceful, but you can beat them at their own games! Here are some helpful tips from the FTC (Federal Trade Commission):

  • Don’t give your personal or financial information in response to a request that you didn’t expect. Legitimate organizations won’t call, email, or text to ask for your personal information, like your Social Security, bank account, or credit card numbers.

  • Don't click on any links. If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a website you know is trustworthy. Or look up their phone number. Don’t call a number they gave you or the number from your caller ID.

  • Resist the pressure to act immediately. Legitimate businesses will give you time to make a decision.Anyone who pressures you to pay or give them your personal inforamtion is a scammer.

  • Know how scammers tell you to pay. Never pay someone who insists you pay with a gift card or by using a money transfer service. And never deposit a check and send money back to someone.

  • Stop and talk to someone you trust. Before you do anything else, tell someone — a friend, a family member, a neighbor — what happened. Talking about it could help you realize it’s a scam.

Other great ways to stay on top of potentially fradulent activity is by signing up for online banking and downloading our mobile app for iOS and Android devices. We also offer our members free fraud alert text messages.

We want you to know that whether your card's missing or something's suspicious with your account, contact us and we'll help you right away.