Online Banking Login Help | Heart of Louisiana Credit Union

Online Banking Log-in Help

If you are trying to access Online Banking, but you get a message saying the "system is unavailable" try the steps below:

Step 1: Choose Internet Options from the Tools menu.

(For IE 7 or 8, the menu is found to the right of the screen.)

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Step 2: Click the Delete button in the Browsing History section

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Step 3: Make sure the box next to "Cookies" is checked then click delete.

If you are on IE8, the screen will look like this picture. Any previous version will not have the top option, so you do not need to worry about it.

If you have IE8, make sure to "uncheck" the top option (Preserve Favorites website data).

If the top option is still checked when deleting the cookies, it will save the ones related to Online Banking, and those need to be deleted.

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Step 4: Once the browser has finished deleting the cookies, close the windows by clicking "OK".

Next close your browser, and then reopen it.

Step 5: Go back to the Online Banking site and log in. 

Still having issues? Contact us at 800-264-4562. We're happy to help.

Online Banking

Heart of Louisiana Credit Union